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Whether you have a question about our products, need a custom quote for a large project, or require technical support, our team is ready to assist you. Please reach out through your preferred method below.
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Sales & Bulk Orders
For quotes, partnerships, and large-scale project inquiries.
luminacore@gmail.comOur Locations
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Near, Dwarka Expy, Sector 37D, Gurugram, HaryanaOur Locations in India
Visit us or get in touch with our regional offices.
Frequently Asked Questions (FAQ)
Find quick answers to common questions about our products and services.
What is the typical lifespan of a LuminaCore LED bulb?
+The lifespan of our LED bulbs is one of our key quality benchmarks. Our standard 'Everglow' series for residential use is rated for up to 25,000 hours. For more demanding applications, our 'Pro-Lumen' industrial series and other specialized bulbs are engineered to last up to 50,000 hours. It's important to understand what this means: LED lifespan (L70 standard) is the point at which the bulb's light output has decreased to 70% of its initial brightness. It doesn't mean the bulb will suddenly stop working. Based on an average daily usage of 3-4 hours, a 25,000-hour bulb can serve you for well over 15 years. This longevity is achieved through our investment in superior thermal management to dissipate heat effectively, high-grade phosphors that resist degradation, and robust driver electronics that can withstand typical voltage fluctuations in the Indian power grid. These factors combined ensure you receive a long-lasting, reliable, and cost-effective lighting solution.
Are your products available for individual purchase?
+Yes, absolutely. While a significant part of our business is focused on large-scale industrial supply (B2B), government projects, and partnerships with distributors, we are deeply committed to making our high-quality lighting accessible to every Indian household. You can find our consumer-facing product lines, like the 'Everglow' series and 'Chroma' smart bulbs, through our extensive network of authorized retail partners across the country. This includes major national electronics chains, regional hardware stores, and leading online marketplaces such as Amazon India and Flipkart. When shopping, look for the official LuminaCore branding to ensure you are purchasing a genuine product with a valid warranty. If a specific model is not available at your local store, we encourage you to ask the store manager to stock it, as we are always looking to expand our retail presence based on customer demand.
How do I claim a warranty for a faulty product?
+We stand firmly behind the quality of our products and have designed a hassle-free warranty claim process. The procedure depends on your point of purchase.
For Retail Purchases: The simplest method is to return the faulty product directly to the retail store where you bought it, along with your original proof of purchase (receipt). Our retail partners are equipped to handle the verification and provide you with an on-the-spot replacement, managing the subsequent process with us directly.
For Direct B2B or Project Purchases: If you purchased directly from us for a project or as a distributor, please contact our dedicated Technical Support team at luminacore@gmail.com. To expedite your claim, please include your Invoice Number, Product Model Number, the quantity of faulty units, and a detailed description of the issue. Our support engineers will respond within one business day to guide you through the replacement or resolution process.
What is color temperature (CCT), and how do I choose the right one?
+Color Correlated Temperature (CCT) is a critical aspect of lighting that describes the appearance of the light emitted by a bulb. It is measured in Kelvin (K). Understanding CCT is key to creating the desired atmosphere in any space. Here’s a breakdown of the common ranges and their typical applications:
Warm White (2700K - 3000K): This light has a soft, yellowish-amber glow, similar to a traditional incandescent bulb or a candle flame. It creates a cozy, relaxing, and inviting atmosphere. It is ideal for spaces where you want to unwind, such as living rooms, bedrooms, dining areas, and restaurants.
Neutral or Cool White (4000K - 4500K): This is a balanced, clean, and vibrant white light that is closer to natural daylight. It promotes alertness and focus without being harsh. It's an excellent all-purpose choice for areas where tasks are performed, such as kitchens, bathrooms, home offices, retail stores, and modern office environments.
Daylight (5000K - 6500K): This light is very crisp and has a slight bluish tint, closely mimicking bright, midday sun. It is highly invigorating and excellent for highlighting details with maximum clarity. This CCT is best suited for task-oriented environments like workshops, garages, art studios, hospitals, and for security lighting.
The choice ultimately depends on personal preference and the function of the room. A good rule of thumb is to use warmer tones for relaxation and cooler tones for activity and focus. LuminaCore offers a wide variety of products across the entire CCT spectrum to meet your specific needs.
What is CRI and why is it important?
+CRI, or Color Rendering Index, is a crucial metric for light quality. It measures, on a scale of 0 to 100, a light source's ability to reveal the true colors of objects in comparison to natural sunlight (which has a CRI of 100). A low CRI light source can make colors appear washed out, dull, or shifted in hue. A high CRI light source makes colors look vibrant, natural, and accurate.
This is critically important in many settings. In retail, a high CRI can make products look more appealing, from fresh produce to vibrant textiles. In homes, it ensures your interior design choices, like paint and furniture, look exactly as you intended. In workplaces or art studios, it reduces eye strain and is essential for any detail-oriented task involving color. LuminaCore is committed to superior light quality, which is why most of our products feature a CRI of 85+, and our specialized architectural and designer lines boast an industry-leading CRI of 95+. We achieve this through the use of premium-grade LED chips and proprietary phosphor coatings.
Can you help me choose the right product for my needs?
+Absolutely. We consider this a core part of our service. Choosing the right lighting involves more than just wattage; it's about creating the right atmosphere and functionality for a space. We encourage you to contact our expert sales and consultation team at luminacore@gmail.com. To provide the best recommendation, please share as much detail as possible about your project: the type and dimensions of the space (e.g., office, warehouse, living room), ceiling height, the primary activities in the area, and any specific requirements like dimmability, smart features, desired ambiance (e.g., warm and cozy, bright and energetic), or budget considerations. For larger commercial projects, our team can even provide basic lighting layout plans or DIALux simulations to ensure optimal light distribution and efficiency. Our goal is not just to sell you bulbs, but to partner with you to provide the perfect, high-performance lighting solution.
Are your smart bulbs compatible with Google Home and Amazon Alexa?
+Yes, our 'Chroma' series of smart bulbs are engineered for seamless integration into the most popular smart home ecosystems in India and globally. They are fully compatible with both Amazon Alexa and Google Assistant right out of the box. This allows for intuitive voice control over your lighting. For example, you can say commands like, “Alexa, set the living room light to 50%” or “Hey Google, turn the bedroom lights to warm white.” Beyond voice commands, our smart bulbs connect to our dedicated LuminaCore mobile app (available on iOS and Android), which unlocks a host of advanced features. Through the app, you can achieve granular control over 16 million colors and a wide range of white temperatures, create custom lighting "scenes" for activities like reading or watching movies, set up advanced schedules and timers for automation, and even sync your lights with music for an immersive experience. We are continuously updating our firmware to ensure ongoing compatibility and to introduce new features.